Customer Care Agent
Full time - Paris or RemoteApply Now
- the most downloaded and best rated mobile printing app in Europe, available in 5 languages (5M downloads,+ 15000 reviews, average rating 4,7 on appstores)
- an innovative startup launched in 2012 by our 3 cofounders and backed by strong investors.
- printing and shipping millions of photos to more than 70 countries
- the fantastic LALAteam, a 15 person team based in a bright, open Paris office on Canal Saint-Martin : kitchen, ping pong, rooftop, beers and juice extractor (to please everyone’s taste 😉), team spirit and happiness are our main focus.
Our Customer Care team answers customers in 5 languages (French, English, Italian, German and Spanish). We are multicultural and delocalized around the world.
As part of the LALALAB Happiness Team, you will answer customer complains, questions and queries but also identify, solve and escalate issues faced by our customers, as well as helping to understand our users’ needs better. You will be able to offer happy solutions to everyone, escalate customer suggestions to the team, demonstrate LALALAB’s values and improve overall customer experience.
As the full representative of your country and culture, you will be leading the Customer Care agents speaking your language. You will be their direct link with the company and the direct assistant of our Customer Care Manager.
The position is a full time contract to start ASAP based in Paris.
If “Think Positive” describes you perfectly, if you like to spread happiness, solve other peoples’ concerns and make their lives easier, then this is the job for you!
Empathetic and understanding, you are able to relate and work easily with others. You are able to understand and address the actual issues our customers face and treat each of them as a VIP to promote our brand image and values. You can assure that our customer leaves with a very positive opinion of the LALALAB experience. You are a problem solver and have good analytical skills.
You are also detail oriented and have a strong quality focus.
You speak English and also one of the following languages fluently: French, Spanish, Italian or German.